Support
Questions, bugs and ideas: we read every message.
How do I play?
A picture shows for a few seconds, then breaks into face-down tiles. Flip up to two tiles at a time and drag each one to its spot. A wrong spot uses up a frame of film; finish with no mistakes for three stars. Settings → How to play in the app shows every rule.
Where is my progress saved?
On your iPhone, inside the app. It is included in your device backups (iCloud Backup or your computer). Deleting the app or using Reset game progress erases it, and we cannot restore it because we never receive it.
How do I restore my purchases?
Open Settings → Restore purchases in the app while signed in with the same Apple Account you bought with. Permanent purchases such as No Ads, Olive's Wardrobe and the Collector's Vault come back; used-up items such as coins do not, including the coins and helpers a purchase gave you once (for example the Collector's Vault's 20,000 coins).
What does No Ads do?
It removes the full-screen ads between pictures and the banners on the Gallery and Trophies screens, and it lets you play without an internet connection. The optional reward videos remain: you can still tap to watch one when you want its reward, such as a free helper, double coins or another try. They never start by themselves.
What is the Collector's Vault?
A one-time purchase in Shop → Offers: 20,000 coins once, No Ads, Olive's Wardrobe, an exclusive gold frame and win celebration, and the reward videos' rewards without the videos, within the same daily limits. A restore brings back everything except the coins.
Can I play offline?
Only with No Ads. Glimpse needs an internet connection to start a picture. If the connection drops while you play, you can finish that picture, but it earns no rewards. With No Ads you can play offline anytime and earn the game's usual rewards; only the reward videos need an internet connection, so they are not available offline. With the Collector's Vault those rewards need no video, so you get them offline too.
How do lives work?
You have up to 5 lives, and one comes back every 30 minutes. Losing or quitting a level costs a life; winning costs nothing, and the daily picture is always free. You can also get a life by watching a short video or refill them with coins.
New pictures are loading — why?
Glimpse downloads picture packs from Apple as you progress, so the first install stays small. You need an internet connection once for each pack.
How do I change my ad privacy choices?
In the EEA, the UK and Switzerland, use Settings → Privacy choices in the app. On any iPhone you can turn tracking off under iOS Settings → Privacy & Security → Tracking.
How do I get a refund?
Apple sells and charges all purchases, so refunds go through Apple at reportaproblem.apple.com. Write to us if you need help.
How do I delete my data?
Your game data lives only on your device: use Reset game progress or delete the app. Ad data is controlled by Google in My Ad Center. See the Privacy Policy.
Still need help?
Write to info@glimpsepuzzle.com. For a bug, please include your iPhone model, the iOS version, the level number and a screenshot if you can. We usually answer within two working days.